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COVID-19 Frequently Asked Questions: General

General Questions

All events through the end of the semester have been canceled or postponed.

Absolutely. Writing tutors are available to review papers online at tutoringcenter@tctc.edu

Content tutors will be available via Skype for Business.  If you have a favorite tutor you can contact them directly for an appointment, continue to make appointments via Starfish, or e-mail the tutoringcenter@tctc.edu to make appointments.

For the rest of the semester, SI will continue to be held to assist students in courses. However, given that physical meetings are no longer possible, all sessions have moved online to the virtual streaming service, Zoom. Similar to Skype, Zoom allows groups to work together, and it provides several interesting tools to allow interactive and collaborative sessions. Students will now receive one email per SI subject per week.  Within these emails, students will be able to access links that take them to each of the different sessions offered in that subject throughout the week as well as worksheets created for the previous week’s sessions. These emails will also provide information regarding the time, topic, and SI Leader for each session. 

There are many ways to connect with the library and receive help accessing all of its resources.

  • There is a chat widget on the library.tctc.edu website. You can instantly chat with a librarian between the hours of 8:00 am – 5:00 pm Monday – Thursday and until 2:00 on Friday.
  • Email library@tctc.edu
  • Leave a voice message at 864.646.1750. Someone will return your call within 12-24 hours.
  • Access our resource guides, online databases, journals, eBooks, films, etc. from our website: library@tctc.edu
  • If you wish to borrow a physical book from the library, email us with the title and author of the book and we will arrange for you to pick it up from the circle drive behind the student success center.

The Accessibility Resource Center continues to be a resource to you, particularly during this time of transition. If you need any additional support or have any concerns relating to accessibility as we transition to e-learning, please email ARCenter@tctc.edu.

Academic leadership identified every student who filed a spring graduation application and is on-track to graduate, and we are creating plans to help you graduate on time. We are offering all lecture courses in an e-learning format so you can complete your lecture courses. We are also working with hospital systems to allow nursing and health professions students to complete their clinical rotations. Faculty have created plans for completing technical program labs such as welding. We encourage you to contact your academic advisor for specific questions.  

Spring and summer commencement will be combined and will take place on July 31 at Littlejohn Coliseum. Please continue to monitor your TCTC email for further updates.

In light of the changes we have had to make amid the Coronavirus (COVID-19) pandemic, we need to make adjustments to the Academic Calendar as well. This is a fluid situation, and we appreciate everyone’s patience and understanding. The most up-to-date Academic Calendar is found at tctc.edu/calendar.

Yes, some companies are making many electronic materials available. Learn more.

The college has cancelled out-of-country summer Study Abroad programming. 

At this time, due to the precautions necessary surrounding COVID-19, e-mail remains the best communication tool with all faculty and staff at Tri-County (and campus partners). Feel free to review our Bridge Programs webpage (https://www.tctc.edu/programs/other-learning-experiences/bridge-programs/). Reach out to the Bridge Programs and Educational Partnerships Director, Dr. Kristen Karasek, via email (kkarasek@tctc.edu) with specific questions. If you are already enrolled in a bridge program at Tri-County and need to register for summer or fall at Tri-County, most of the process remains the same. You must discuss your summer/fall course plans with your assigned faculty advisor. During Tri-County’s Governor directed closure and the move to online instruction, your assigned faculty advisor may be taking appointments in a new way (for example, remote advising). Contact your assigned faculty advisor via your Tri-County email regarding how to make an appointment. Your assigned faculty advisor’s information is listed on the “My Dashboard” tab of eTC. You will also see their information in your “Success Network” in Starfish. After your advising appointment, you will be able to register through Course Scheduler in the “Get Set” tab of eTC. Registration instructions are listed on the Registration Instructions link on the “Get Set” tab of eTC.

Please visit the CCE page for answers to questions you have from that area of our College.

Admissions and Orientation

Given the current health crisis, we are unable to offer in-person orientations at this time. We hope to be able to open orientation sessions soon but in the meantime want to continue to provide you with the information and resources you need to be well-prepared to start classes and about the resources available to you outside of the classroom. We are in the process of developing virtual and phone orientation options and will reach out to you directly to get scheduled for of those formats or a future orientation session soon.

We are working diligently to make arrangements for students to attend an orientation session. We want our students to be oriented well and be successful at TCTC. As soon as orientation sessions are available the Recruitment, Admissions, and Orientation team will be reaching out to students individually.

Yes. While you cannot come to campus and submit requirements in person, you can still submit transcripts and application fees electronically or by mail. If you need to complete Accuplacer, the College is determining options for testing. You may follow-up with the Recruitment, Admissions, and Orientation team at info@tctc.edu or 864.646.1550, if you have additional questions or concerns regarding requirements.

The College will remain closed to the public through March 31st.

If you are admitted to the College, you may request an acceptance letter by reaching out to the Recruitment, Admissions, and Orientation team at info@tctc.edu or 864.646.1550

We are working to be flexible with students completing their admission steps. While we cannot extend the deadline past the start of classes, we will work with students on an individual basis to help make the admission process as manageable as possible.

All dual enrollment orientations scheduled in March will be re-scheduled for a later date in April or May.  We will work with each high school to ensure students receive an appropriate orientation and have all questions answered prior to the end of the school year.  TCP students should check their TCTC emails on a regular basis for updates relating to the Technical Career Pathways Transition Orientations scheduled on April 7, 9, and 13.

We expect a delay in processing admission of dual enrollment students since dual enrollment students cannot be admitted without the permission form signed by the high school counselor, principal, or designee.  Students should apply online at www.tctc.edu/apply and select the dual enrollment application.  The permission form can be found at www.tctc.edu/DE.  Please print the form and collect all required signatures.  We anticipate that you will be able to obtain the signature from your high school at the time in which you return to school.  As soon as you receive all required signatures, please send to HSDE@tctc.edu.  We will process your admission as soon as possible and contact you if more information is needed.  After you are admitted, we will register you for classes or contact you if we have questions.

Financial Questions

Every student situation is unique and the impacts will vary based on each unique situation.  The Financial Aid Office is here for you and we are still answering phone calls and responding to emails while the college is closed.  We encourage you to reach out to us directly at 864-646-1650 or tccentral@tctc.edu with your specific questions and we will help you navigate your specific circumstances. 

Log into your eTC account online at etc.tctc.edu. Once there clink on the My Dashboard Tab and then Financial Aid Status.  Missing requirements, financial aid eligibility, and financial aid status unique to your account can all be seen through this online portal.   

YES, now is the perfect time to cross your 2020-2021 FAFSA (Free Application for Federal Student Aid) off your to-do list.  Complete online at www.fafsa.gov or download the My Student Aid app to complete it on your phone. 

YES, all financial aid paperwork should be scanned and emailed to tccentral@tctc.edu.  We are still processing and completing paperwork as we receive it. 

TIP: Make sure that you physically sign each form as we cannot accept typed or digital signatures.  Instead of scanning you can take a clean photo of the form from your phone and email it that way too.

Yes, please continue to complete your foundation scholarship application online at www.tctc.edu/scholarshipapplication.  The current deadline is Friday April 17th and can be completed completely online.  There are currently no plans to change this due date, however, we are monitoring the situation closely and will make adjustments at a later point in time if necessary. 

Log into your eTC account and go to the Get Set tab. In Box 6 (Pay Tuition & Fees), you can click on Make an Online Payment link. Alternatively, check payments can be mailed to: Tri-County Technical College, Attn: Business Office, P.O. Box 587, Pendleton, SC  29670. The check payment will be applied to your account within 24 hours of receipt.

YES, all refunds are currently being processed weekly and will be sent to you within 14 days of being paid based on your refund selection (completed online at www.refundselection.com).  You can check the status of your refund at the same site once you have activated your account.

Contact the Business Office at 864-646-1802 or e-mail busof@tctc.edu  after paying the balance owed.

Yes, TCTC will offer a payment plan. This is an interest free monthly payment plan whereby you may elect to have your payment automatically drafted directly from your bank account or debit/credit card. There is a $30.00 per semester non-refundable enrollment fee.

Legislation was just passed so that as long as you continue in your courses there will be no change in your education benefits and no action is required on your part.  If you have specific questions please email us at veterans@tctc.edu

Advising

Contact your assigned advisor via email regarding how to make an appointment for remote advising. Your academic advisor’s information is listed on the My Dashboard tab of eTC. 

Instructions are listed on the Registration Instructions link on the Get Set tab of eTC. if you need additional assistance, contact your success coach. Your success coach’s information is listed on the My Dashboard tab of eTC.

Contact your success coach for assistance. Your success coach’s information is listed on the My Dashboard tab of eTC. You can also view these tips.

Work-Based Learning and Internships

Check with the employer and their plan to work/not work.  Continue to work if it is “business as usual” at the work site.

You should hear something from Scott Seation with HTI soon.  If you have questions, contact Amanda Donald (adonald5@tctc.edu or 864-646-1545).

Unless you hear from the employer, your interview has not been cancelled.  If you have questions, contact Amanda Donald (adonald5@tctc.edu or 864-646-1545).

The first item is to complete a work-based learning application and submit it to Amanda Donald at adonald5@tctc.edu.  Please call or email Mrs. Donald to state with which company you want to apply.  adonald5@tctc.edu or 864-646-1545.

With school districts, Head Starts and many daycares being closed, we are in a holding pattern with ECE student teaching/observational labs. We are making efforts to use technology as an alternative to face-to-face experiences and to continue to provide the highest quality experiential learning available at this time.

Technology

NOTE: FOR MORE INFORMATION TECHNOLOGY ASSISTANCE, GO TO TCTC.EDU/ITSERVICES

For problems with technology or general technology questions, please contact the College IT department at the following:

Email – servicedesk@tctc.edu

Phone – 864-646-1779

Service Portal – Servicedesk.tctc.edu

The College is closed by order of the Governor of the State of South Carolina. During this closure period, if you do not have a laptop to use to connect to your course related materials, it is recommended that you communicate directly with your instructor(s).

E-mail can be accessed from any device that has an internet connection. Once logged into eTC students or employees can click on the E-Mail link that will take you directly to webmail.

Blackboard can be accessed from any device that has an internet connection. There is also an app for iPhone and Android platforms. Once logged into eTC students or employees access Blackboard through the student, employee or faculty tabs.

The college is currently creating WIFI-enabled parking lots for students to be able to drive up and connect. These parking lots will be located on each of our primary campuses (Pendleton Campus, Anderson Campus, Easley Campus and Oconee Campus).

Students and employees are also encouraged to reach out to their local telecommunications and cell phone providers in regards to free services that are being offer to customers.

Several companies are offering assistance with internet access.

Instructions for adding TCTC E-Mail to your iPhone and Android are located here.

Health and Wellness

Contact Student Support at 864-646-1569, or sse@tctc.edu.  You should also notify your instructors that you will be absent from class.  However, you do not need to provide your individual instructors with medical documentation or a doctor’s note. You will provide that information to Student Support.

Several South Carolina health systems are also offering telehealth options to anyone experiencing COVID-19 symptoms. For a free consult, use the promo code COVID19.

SC DHEC COVID-19 Updates: https://www.scdhec.gov/

The College is closed, but there are several other resources available. SC Thrive Applications are available. Contact via wellness@tctc.edu for assistance applying for state and federal programs such as SNAP, Medicaid, etc.

Please note that due to COVID-19 prevention measures, most food providers are changing the way their services work. Please call ahead before visiting a provider to learn of any changes.

Anderson County

AIM Interfaith Ministries-Anderson
1202 S Murray Ave,
Anderson, SC 29624
(864) 226-2273

 

Good Neighbor Cupboard-Anderson
313 S Towers St # 113
Anderson, SC 29624

(864) 224-1701

 

Operation Care—Williamston
3 Middleton Blvd
Williamston, SC 29697
(864) 847-7090

 

Pickens County

Clemson Community Care-Clemson/Central/Pendleton
105 Anderson HWY
Clemson, SC 29631
(864) 653-4460

 

United Christian Ministries-Easley
303 Dacusville Hwy
Henry St,
Easley, SC 29640
(864) 855-0853

 

The Salvation Army of Pickens County
102 Stewart Dr,
Easley, SC 29640
(864) 855-7198

 

Oconee County

Golden Corner Food Pantry
635 Business Park Dr
Seneca, SC 29678
(864) 882-3610

 

Salvation Army of Oconee County
100 Debra Street
Seneca, SC 29678
(864) 882-1160

 

Christ Central Mission
205 S. John St
Walhalla, SC 29691
(864) 873-7134

As our community responds to COVID-19, Tri-County Technical College Wellness Programs is available via wellness@tctc.edu or 864-646-1569 to provide services, answer questions, and assist with resources. Here, you’ll find a short list of community resources that may be beneficial; however, please feel free to contact Wellness Programs for additional resources/assistance/information.

Additionally, please remember that free, flexible and confidential counseling services are available through REACH Student Assistance Program. Contact them at 1-855-691-4941. For additional information about the Student Assistance Program, click Student Assistance Program  (User Name: REACH-TCTC/ Password: Student).

There are many additional resources available through SC Thrive.

 

 

 

Social distancing is deliberately increasing the physical space between people to avoid spreading illness. Staying at least six feet away from other people lessens your chances of catching COVID-19. Learn more.