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Updated TCTC Closing Information

Update to Weather Closing Announcement:  Tri-County Technical College is closed this evening and will be closed tomorrow, Thursday, February 26 , in accordance...
Updated: 02/25/2015 05:48 PM | More Information »

TCTC to Close 5:30 pm Wed. and Reopen 12:30 pm Thurs. (Feb 25-26)

Tri-County Technical College will close at 5:30 p.m. today, Wednesday, February 25, and remain closed until 12:30 p.m. on Thursday, February 26. Classes will resume...
Updated: 02/25/2015 02:15 PM | More Information »

Customer Service Representative

Course Description
Customer service representatives are employed by many different types of companies to serve as a direct point of contact for customers. They are responsible for ensuring that their company's customers receive an adequate level of service or help with their questions and concerns. These customers may be individual consumers or other companies, and their service needs can vary considerably. The skill and professionalism of your staff can mean the difference between keeping customers for life or losing their business forever. That's why Tri-County Technical College is offering the International Customer Service Association (ICSA) Certification program.

Why Certification?

Objective tools are an essential component for a fair and equitable assessment of skills and learning. Each module contains a sample exam to measure your retention of the material.  Optional Web-based testing is the final step to formally assess and demonstrate that you are Customer Service Certified.  After successfully completing the 6 exams, you will receive a Certificate of Completion from Tri-County Technical College and a Certificate of Completion from the International Customer Service Association (ICSA).    By becoming certified, you will gain the peace of mind that comes from knowing that you are a highly trained and certified individual able to deal with the most precious assets of business - customers!

Course Outline
Each module is filled with specific learning objectives taught with exercises, activities and practice exams. Created for real-world situations, this program features six dynamic modules to help develop and polish core customer service skills.

  • Module 1 - Why Customer Service Matters 
  • Module 2 - What Customers Want  
  • Module 3 - Essential Customer Service Skills, Part I 
  • Module 4 - Essential Customer Service Skills, Part II
  • Module 5 - Handling Complaints and Dealing with Angry People
  • Module 6 - Customer Service as a Strategic Marketing Tool & Customer Service Teams

Customer Service Teams can also create value and profitability by:

  • Improving individual and company performance
  • Leading others through peer support and mentoring
  • Goal-setting and measurements
  • Creating healthy competition 

Entry Requirements/What to Expect
Optional/Additional Certification Exam Fee (call for more information)

For more information, call (864) 646-1700 or toll free 866-269-5677, Ext 1700

(within the 864 area code) or e-mail conted@tctc.edu

view courses 

For additional class offerings, visit our full course listing and schedule of classes.

       

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H.L. Hunley Topic of February 23 Presentation at Tri-County

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Get Help with Financial Aid Application Process at February 21 Event

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Forty-two Students Named to Tri-County’s Academic Distinction List for Fall 2014

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Exams (Session B) (2/26/2015)

Feb 26 Read more

Last day of class (Session I) (2/27/2015)

Feb 27 Read more

FAFSA Fridays (2/27/2015)

Feb 27 Read more

Exams (Session I) (3/2/2015)

Mar 2 Read more

Last day to withdraw from classes (Session G) - ENDS at 6:30pm (3/2/2015)

Mar 2 Read more
Contact Us

Corporate & Community Education
(864) 646-1700
Toll-free (within the 864 Area Code) at 1-866-269-5677, ext. 1700
conted@tctc.edu

Office Hours:

Pendleton Campus
Monday through Thursday: 8:00 a.m. - 7:00 p.m.
Friday: 8:00 a.m. - 2:00 p.m.
Saturday: Hours vary weekly

Anderson Campus
Monday through Thursday: 8:00 a.m. - 8:00 p.m.
Friday: 8:00 a.m. - 2:00 p.m.
Saturday: Hours vary weekly

Easley Campus
Monday through Thursday: 8:00 a.m. - 8:00 p.m.
Friday: 8:00 a.m. - 2:00 p.m.
Saturday: Hours vary weekly

You may also register online by going to www.tctc.edu/learn